public-works-department

CIVIL SERVICE

705 W. University Avenue
Lafayette LA 70502

Hours: 8:00 a.m. - 5:00 p.m.
Phone: 337-291-8330
Email: CivilService@LafayetteLA.gov 

DIRECTOR: Adam Marcantel

CURRENT EMPLOYMENT OPPORTUNITIES

Applications for the following positions may ONLY be downloaded by following the links below. Please complete the application online and print it; if you do not have available internet access or the ability to print the application, you may visit any branch of the Lafayette Public Library System to use the public computers. For additional information, please call (337) 291-8330.  

EXAMINATION ANNOUNCEMENT
LAFAYETTE CONSOLIDATED GOVERNMENT 
Civil Service Office
705 W. University Avenue, PO Box 4017-C
Lafayette, LA 70502
 www.lafayettela.gov 
(337) 291-8330

CLASS TITLE:Communications Customer Service Representative (LUS Fiber)

MINIMUM STARTING PAY: HOURLY - $13.64-$17.05/DOE, MONTHLY - $2,364-$2,956/DOE

PURPOSE AND NATURE OF WORK

Positions in the class are responsible for assisting customers with communications service orders (Video, Internet, and Phone). Responds to inquiries regarding equipment orders, billing matters, and trouble calls as well as marketing these services. Explains policies and procedures concerning communications services, costs and rates; makes sales presentations and explains service bundles and pricing. Analyzes and answers questions about complex bills. Works rotating Saturdays.

DESIRABLE QUALIFICATIONS

Graduation from high school with substantial experience in communications customer service; or an equivalent combination of education and experience.

TYPE OF EXAMINATION

Examination will be a written test.

DEADLINE FOR RECEIPT OF APPLICATIONS: FIRST 30 RECEIVED BY FRIDAY, FEBRUARY 4, 2022, NOON!!

DOWNLOAD APPLICATION